Terms and Conditions

Effective Date: 02/06/2025

Welcome to JOANDJOSH! These Terms and Conditions ("Terms") govern your use of our website and services, including all purchases made through our e-commerce platform. By accessing or using our website, you agree to be bound by these Terms.

1. About Us

JOANDJOSH is an online retail store based in Surrey, British Columbia, offering a wide range of high-quality products to our valued customers.

Business Address:
14948 60 Avenue, Surrey, British Columbia, Canada

Contact Numbers:
+1 236 867 9167 / +1 236 868 3575

Email:
info@joandjosh.com

2. Use of the Website

You agree to use this website for lawful purposes only. You must not use our services to transmit or distribute any material that is harmful, offensive, defamatory, or otherwise unlawful.

3. Account Registration

To make a purchase, you may be required to create an account. You agree to provide accurate and current information and to keep your login credentials secure. JOANDJOSH is not responsible for unauthorized access to your account.

4. Product Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. However, JOANDJOSH does not warrant that product descriptions or other content on the site are error-free. In the event of an error, we reserve the right to correct it and revise your order accordingly.

5. Pricing and Payments

All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. We accept various payment methods as displayed at checkout. Payment must be completed before an order is processed.

6. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times may vary depending on the destination and shipping method. JOANDJOSH is not responsible for delays caused by external shipping providers.

7. Returns and Refunds

We accept returns within 7 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase. For more details, please refer to our Return Policy page.

8. Intellectual Property

All content on this website, including logos, images, text, and graphics, is the property of JOANDJOSH and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written consent.

9. Limitation of Liability

To the fullest extent permitted by law, JOANDJOSH shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or the inability to use, our website or services.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about these Terms, please contact us at:

JOANDJOSH
14948 60 Avenue, Surrey, British Columbia, Canada
Phone: +1 236 867 9167 / +1 236 868 3575
Email: info@joandjosh.com